Your Privacy Choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
Frequently Asked Questions
Where is Herae located?
We are proudly based in Toronto, Ontario. Our founder, Ijeoma, is a 4th-generation jeweler who brought her family’s legacy from Nigeria to Canada. Every piece we ship comes directly from our Toronto studio.
Do you ship internationally?
Yes! We ship these treasures worldwide. Whether you’re in Lagos, London, or Los Angeles, we’ll get Herae to your door. Check out our Shipping Policy for rates and delivery times.
Deliveries outside of the Canada may be subject to additional custom duties and service fees. No duties and taxes reimbursements.
Will the jewelry tarnish or turn my skin green?
We use high-quality base metals (like stainless steel or brass) heavily plated in 14k to 18k gold (1 – 2.5 microns) 1 micron & above is considered good & will last for at least 1 to 3+ years. Because we use real gold plating, it won’t irritate your skin. Treat your Herae pieces like the treasures they are. keep them away from perfumes and gym sweat and they’ll stay gold for years
Is your jewelry waterproof?
While our plating is much thicker than "fast-fashion" jewelry, we don't recommend swimming or showering in your pieces. Think of it this way: you wouldn't wear a silk gown to the pool, right? Treat your jewelry with the same respect to keep that high-shine finish.
How is my order packaged?
Every order is "gift-ready." Your jewelry arrives in our signature Herae gold-foil box, wrapped in protective tissue, and includes a dedicated care card. If you’re sending this as a gift, the heavy lifting is already done.
Can I change or cancel my order?
Our fulfillment team is quick! You have 2 hours after placing your order to request a change or cancellation. After that, your piece is likely already being prepped for shipment.
I’m worried about the weight of the earrings?
We get it—maximalism shouldn't be a workout for your ears. We’ve created a detailed Earring Weight & Wear Guide on our site. It breaks down every pair by grams and estimated wear time so you can shop with confidence.
How do I find my ring size?
Check out our Ring Size Guide for a simple way to measure your finger at home. If you’re between sizes, we usually recommend sizing up for a more comfortable fit with our bolder bands.
How can I contact you?
We’re here for you. Shoot us an email at support@shopherae.com for anything regarding orders, shipping, or styling advice. We usually get back to you within 24 hours.